Get Trained for a New Hotel Career

Reception Academy  »  Get Trained for a New Hotel Career

Get Trained for a New Hotel Career

from £799
Duration: from 4 weeks
Countries: United Kingdom
We are proud to say that this course is officially endorsed by the highly regarded Institute of Hospitality, making it the perfect choice for your hotel career. In particular, the course was endorsed for its quality, innovation and industry-specific training tailored to the needs of leading hotels around the world. Reception Academy is accredited by BAC - British Accreditation Council - and works in affiliation with over 800 hotels, in the UK and around the world.
Summary

Get Trained for a New Hotel Career

Is the Hotel Receptionist Course right for me?

Our four-week Hotel Receptionist and Opera PMS Course is the ideal course for:

Those looking to begin a career in the hospitality industry with no previous UK Hotel Front Office experience.
Hospitality graduates looking to gain a qualification to complement their degree.
Those already working within the industry hoping to develop a new skill-set, advance a career or increase employability.
Anyone wishing to progress their career by receiving a recognised qualification
If you have worked for a hotel in a foreign country and are looking to continue your hospitality career in the UK, this course will provide you with a recognised qualification to help make your dream a reality.

What skills will I learn?

There is no better preparation for working in the world of hospitality than gaining hands-on experience, and this course is designed to be fun, interactive and more than 85% practical. Students will be given access to a laptop for use during the course and will work under the guidance and supervision of a qualified Hotel Front Office Trainer, you will learn how to:

Use the hotel software Opera PMS (formerly known as Fidelio)
Confidently interact with guests
Use Hotel English for Front Office Team Members
Follow UK hotel standards
Pass job interviews
Secure a job on course completion

Why choose Reception Academy?

Reception Academy is accredited by the British Accreditation Council (BAC) and we work in affiliation with over 800 hotels; our certificates are recognised by over 1,400 hotels. We are committed to providing our students with high quality training that is not only memorable but also leads to employment.

We actively support our graduates in finding employment on course completion and you will receive tailored advice from a trainer, who will help you to create a graduate profile that will be visible to our partner hotels. Your profile will consist of your CV, a professional photograph, contact details and your preferences for employment.

This course includes a fabulous graduation ceremony in a four/five-star hotel. This graduation is attended by hotel representatives looking to recruit for their hotels. 

How is the course structured?

This course can be completed over the duration of four weeks (Monday to Friday, 4 hours each day) or over 9 weekends (either 9 Saturdays or 9 Sundays, 8 hours each day) depending on your preference. Sessions include Reception Academy stationery, certificate of completion and Complimentary tea and coffee.

Weekday course timings:
Monday – Friday: choose either 07:30 – 11:30, 12:00—16:00 or 16:30—20:30

Weekend course timings:
Saturday or Sunday: 09:30—18:00 

How can I find out course dates and prices?

Weekday Course:

£899 – This rate may be paid in three instalments of £299.67
£799 – This rate is the discounted rate which must be paid in full at the point of booking

Weekend Course:

£999 - This rate may be paid in three instalments of £333
£899 - This rate is the discounted rate which must be paid in full at the point of booking


Interested in this; ready to enquire?

Find out more by filling out the form below and clicking send. Reception Academy should then be in touch shortly to help with your enquiry.

Details

Further Details

More information about this gap year opportunity...

Price details:

from £799

UK 5* Hotel procedures and brand standards:

✅ Customer service procedures; Welcoming guests upon arrival and using correct terminology

✅ Checking guests in and out and all other booking/reservation procedures

Opera PMS Version 5 reservation system:

This course is to over 85% hands-on system training and you will get extensive Opera PMS practice on:

✅ Creating bookings

✅ Check–In and Check-Out

✅ Amending bookings

✅ Processing payments

✅ Sending confirmations

✅ Using Opera PMS Options

✅ Individual and Company Profiles

✅ Profile Notes and Guest History

✅ Recording complaints

✅ Guest preferences and special requests

✅ Early arrivals and late departure procedure

✅ Processing Cancellations

✅ Introduction to Hotel Accounts

Sales and guest interaction:

✅ Role play sessions using our replica Hotel Reception desk in our classrooms

✅ Becoming familiar with hotel terminology (specific language used in the UK)

✅ Learning to up-sell a room to a guest

✅ Guest complaint handling

Employment Assistance:

✅ CV writing skills; guidance on creating the correct CV for Hotels

✅ Interview techniques; guidance on how to perform in an interview

✅ Career path planning for a clear understanding of your future in the hospitality industry

Included in the price:

✅ Reception Academy stationary to utilise during the course.

✅ Access to our classrooms during the course, subject to availability

✅ Certification of completion

✅ Graduation ceremony in a 4*/5* star London Hotel

✅ Professional profiles on the Reception Academy website which is accessible to over 800 partnered hotels

✅ An e-copy of your customised Reception Academy CV

✅ An e-copy of your profile photo, in jpeg format

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Interested in this; ready to enquire?

Find out more by filling out the form below and clicking send. Reception Academy should then be in touch shortly to help with your enquiry.

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